Frequently Asked Questions

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We offer a wide range of home cleaning services including regular cleaning, deep cleaning, move-in/out cleaning, and specialized cleaning services such as carpet cleaning, window cleaning, and more.

The cost of our services depends on the type of cleaning service you require, the size of your home, and the frequency of cleaning. Please contact us for a free quote.

Yes, all of our cleaners are fully insured for your protection and peace of mind.

The acceptable form of payment is Credit Card.

A valid credit card is required to be on file at the time of booking. A hold will be placed on this card as your cleaning day approaches. The credit card will be charged after the cleaning is completed.

Accept for clients under the “No More Worries Package!

You can request an estimate before booking.

A deep clean is for customers who haven’t had their home professionally cleaned in more than a month or for homes in a bad condition. This allows your cleaners additional time to thoroughly clean your home.

It will typically include additional things not included in a standard cleaning.

All flat-rate cleans are usually calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!

(Any additional rooms such as studies, home theaters, home offices are considered as bedrooms.)

Deep Cleanings and/or Move In/Out Cleanings will usually give you more cleaning hours for your cleaners to stay longer to do a more detailed cleaning. It will include things that are not normally included in a standard cleaning.

Any 'extra' not selected on the form is NOT included in your cleaning.

Yes. We will refer to the same cleaner for each visit. We know how important it is to have someone you know and trust cleaning your home. In an invent cleaner can not do cleaning, a temporary cleaner will be assigned.

That is up to you, whatever you feel most comfortable with. 1. You can leave a key under the doormat on the day of cleaning. 2. You can send the code to the garage. 3. You can leave the door unlocked the day of cleaning.

Cleaners can only clean interior windows. They typically can NOT clean ex (exterior) windows, due to safety reasons.

Unfortunately, the cleaners do not bring a ladder and they can not go up on a ladder even if you provide one due to liability.

They can go on a small step stool (2-3 steps only) to clean slightly higher but you must provide the step stool.

Please mention in the special instructions if you will provide a step stool.

If the area you need cleaned is not reachable by hand from a small step stool then they can not clean it.

Yes our cleaners can typically do that but you must move all the furniture or appliances before they come. The cleaners typically do not do any heavy lifting and they cannot usually move any furniture or appliances due to liability.

Normally your cleaners do not clean outside your house and it is not included in a standard cleaning package, or deep cleaning package or move in out cleaning package or post construction cleaning package.

However, depending on the situation and what exactly you need done, they might be able to clean the backyard for an additional fee. Please call us first and confirm your details before booking.

Yes, your home must have electricity and running water for your cleaners to work. If your cleaners arrive and your electricity or water is shut off, the cleaning will be canceled and you will be charged a $75 cancellation fee for holding your spot in their schedule.

We do not clean animal's feces or urine.

We accept all major Credit/Debit Cards, Cash, and Zelle Payment.

Accept for No Worries Package or New Clients, must submit Credit Card on file